Our Cancellation Policy
We thank you for making your appointment with us. We value each and every one of our clients. When appointments are booked, the psychologist reserves the whole hour especially for you. Therefore, we require 48 hours’ notice to allow us to offer the allocated time to another person who may be on a waiting list for that appointment.
Unfortunately, a late-cancelled appointment is a loss to three people
- The client who is delaying their therapy progress
- Another client who has been sitting on the waiting list to see the psychologist urgently
- The psychologist who spent their time preparing the session
We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to let us know your situation. Please call our office mobile number or SMS us at any time, even after hours, as we do have an answering machine that allows you to leave a message.
Cancellation Fees:
Aislinn Sharp & Michelle Chiang:
Less than 48 hours notice $100
For less than 24 hours notice $150
Stephen Golding, Linda-Ann Northey & Isabella Hohnke:
Less than 48 hours notice $75
For less than 24 hours notice $85
FULL FEE for no call & no-show appointments applies for all therapists.
The APS recommended cancellation fees are:
0-24 hours notice: Full fee ($280)
24-48 hours notice: 50% of fee ($140)
48 hours – 7 days notice: 25% of fee ($70)