Dear client, we thank you for making your appointment with us. We value each and every one of our clients. When appointments are booked, the psychologist reserves the whole hour especially for you. Therefore, we require 48 hours’ notice to allow us to offer the allocated time to another person who may be on a waiting list for that appointment.
Unfortunately, a late cancelled appointment is a loss to three people
- The client who is delaying their therapy progress
- Another client who has been sitting on the waiting list to see the psychologist urgently
- The psychologist who spent their time preparing the session
For Michelle Chiang;
A $85 fee will be charged for cancellation with less than 48 hours notice.
A $135 fee will be charged for cancellation with less than 24 hours notice.
For Stephen Golding;
A $50 fee will be charged for cancellation with less than 48 hours notice.
A $75 fee will be charged for cancellation with less than 24 hours notice.
For Kalen Peterson;
A $25 fee will be charged for cancellation with less than 48 hours notice.
A $35 fee will be charged for cancellation with less than 24 hours notice.
For all therapists the FULL FEE will be charged for an appointment that has been missed with no notice (non-attendance).
We understand that sometimes you may be unable to keep an appointment because of sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to let us know your situation. Please call our office mobile number or SMS us at any time, even after hours, as we do have an answering machine that allows you to leave a message.
The APS recommended cancellation fees are:
0-24 hours notice: Full fee ($280)
24-48 hours notice: 50% of fee ($140)
48 hours – 7 days notice: 25% of fee ($70)